E. David Ferriman

Web & Graphic Designer

Resumé

Project Manager/Web Designer

dferriman@gmail.com
(614) 259-7235

 

 

Talented, resourceful, and dynamic professional manager recognized for effectively and efficiently managing complex projects with limited resources and minimal budgets.

  • Offers professional logic to analyze critical requirements, present solutions, and generate opportunities
  • Oversaw the development and maintenance of key strategic projects including creation of training for new and upgraded software

Areas of Expertise


  • Leadership/Team Collaborations
  • Employee Training/Development
  • Budget & Resource Management
  • Complex Projects/Process Leadership
  • Content Creation & Authors Manuals
  • Recognized for key Technical Expertise
  • Website Development & Maintenance
  • Quality Control/Problems Resolution
  • Solutions Management & Evaluation

Technology Snapshot

Microsoft Office Suite | LibreOffice | HTML5 | CSS3 | JQuery | Drupal | WordPress | Volusion | Adobe Creative Suite; Photoshop, Illustrator, InDesign, After Effects, Premiere, Audition, Dreamweaver | Open Source Equivalents; Bluefish, GIMP, Inkscape, and Blender 3D | A variety of in house CRMs

Professional Experience

Head of Information Technology for MTB / President of Economy In Crisis                                             2008 to Present

MTB Development / Economy in Crisis, Incorporated                                                                                                            Dublin, Ohio

Direct the website and technical management operations for the organization; design and develop content, integrate creative materials, perform preventative maintenance, and effectively resolve complex technical issues in a timely manner.

Web design/IT:

  • Fixed, updated look, and added features and functions to Ruby on Rails site (NetBeans, HTML, CSS, Ruby on Rails)
  • Migrated site from Ruby on Rails to Drupal, editing look of site and adding functionality (Drupal, CSS)
  • Created site from scratch to advertise land in Quebec, Canada (Dreamweaver, HTML5, CSS3, jQuery)
  • Assisted with and oversaw migration and design of site from Drupal to Word Press (Word Press, CSS)
  • Maintain continual system usability and operability; analyze system requirements, identify areas of opportunity, eliminate downtime, and deliver training to staff on the proper use of internal programs
  • Fixing computer hardware, obtaining and loading new software, and purchasing new equipment, and training on new equipment or programs as needed

Graphic Design/Video Editing

  • Created advertising for magazines (In Design, Photoshop, Illustrator)
  • Oversaw and assisted with production of pamphlets, brochures, and newspaper and magazine advertisements (In Design, Photoshop, Illustrator)
  • Created and oversaw the creation of creative videos using raw and stock photography and video footage (After Effects, Premiere, Photoshop, Illustrator, Audition, Blender)
  • Created 3D video graphics for use in videos (Blender, After Effects)

Marketing:

  • Increased web traffic by over 800% and maximize the identity of the political organization throughout the U.S. and Canada using ESO and web marketing on social media
  • Creates and oversees the creation of all newsletters (Salsa Labs and Constant Contact)
  • Improved the quality of articles on the website, as well as the number of posts, resulting in a significant increase in readership; integrated all keywords and performed search engine optimization
  • Develop marketing campaigns for nonprofit organizations/for profit companies; secured advertising space in national magazines, and posted internet advertisements

Head of the Training Department                                                                                                                                  2001 to 2008

OSI Collection Services                                                                                                                                                                     Westerville, Ohio

Supervised, coached, mentored, and evaluated a team of 250+ employees and facilitated effective training programs to maximize the potential and performance of teams; planned and coordinated daily workflow and prioritized assignments.

Technical Training

  • Created technical training manuals for both client and in house programs for training both new hires and seasoned staff on new programs (Word, GIMP, Inkscape)
  • Developed innovative training programs and equipped all employees with the necessary skills to succeed in a challenging environment (PowerPoint)
  • Authored and designed an intranet-based training program for both new hires and follow up training (Bluefish, HTML, CSS, JavaScript)
  • Help design and redesign and update in house programs with staff and IT department for better results in cross organizational department utilization of programs and smother workflow (Word, GIMP, PowerPoint, in house program)
  • Traveled to client’s offices to learn new programs for training purposes (multiple client programs)

Quality Assurance

  • Created spread sheets and databases to track collectors and accounts (Excel and Access)
  • Monitored and oversaw the phone calls and uses of computer programs for recommendations on follow up training
  • Trained new hires and oversaw follow up training on communication skills (Power Point)
  • Traveled to other company offices to assist with communications training
  • Decreased initial training and cross-training expenses and required time through effective evaluation management; implemented new evaluation standards to improve the performance of the employees

Other

  • Influenced the growth of the company; significantly increased the workforce and led the company to surpassing the results on the top collections agencies; achieved the #1 rank and exceeded standards
  • Effectively resolved a complex dispute with the company’s top client, UPS; retained the account and reestablished the relationship with the corporation; captured declining revenues for the organization
  • Promoted throughout tenure with OSI Collection Service for exceptional internal contributions and achievements; assumed positions of increasing responsibility and exceeded set expectations or goals

Education and Credentials

Bachelor of Science degree in Digital Communication and an emphasis in e-Marketing and Web Design

Franklin University – Columbus, Ohio – Bachelor of Science (BS) degree in Digital Communications, focus on Marketing: Completed